Privacy
and cookies.
How data is processed when you browse and contact Nail Express Firenze.
Last updated: 15 October 2026.
This notice covers the website nailexpressfirenze.it and requests for information and appointments sent to the contact details published here.
Who processes data and how to contact them
The data controller is PHOENIX 2015 SRLS, VAT number 06527620485, which operates Nail Express Firenze. You can contact us at the salon at Via del Sansovino 12a, 50142 Firenze (FI), Italia, email info@nailexpressfirenze.it or call 055 269 7193. The address shown is the salon's contact address.
Browsing data and website operation
When you open a page, hosting, distribution and security services receive the technical information needed to handle the request, such as IP address, date and time, the page or resource requested and information about the browser and server response.
This data makes the website available, helps manage errors and prevents abuse. The legal basis is the controller's legitimate interest in keeping the service working and secure under Article 6(1)(f) of the GDPR. Technical data is necessary for communication with the website.
Enquiries and bookings by phone, email and WhatsApp
If you contact us, we process the contact details you use and information you provide, such as your name, requested service, availability and details needed for the appointment. We use it to reply, arrange the booking and manage the service requested. The legal basis is taking pre-contractual steps at your request or performing the service relationship under Article 6(1)(b) of the GDPR.
Contact is optional; without contact details and the necessary information we may be unable to reply or arrange your appointment. Provide only information relevant to your enquiry, avoiding documents or health information through these channels.
The salon's WhatsApp number is 351 108 4003. Website buttons open WhatsApp with prepared text: the message is sent only when you send it within the platform. The treatment selector on the booking page does not submit a form to the website. WhatsApp also processes data under its own privacy policy for European users.
An enquiry or booking does not subscribe you to promotional messages. This website does not collect newsletter subscriptions or consent to advertising campaigns.
Cookies and tools on the pages
The website does not embed audience analytics, advertising pixels, profiling cookies, embedded maps or social and chat widgets. Nunito fonts, images and interface scripts load from the website's domain. Page code does not store cookies or data in localStorage or sessionStorage.
Security infrastructure may use tools strictly necessary to manage requests and prevent abuse. Technical tools alone do not require prior consent through a banner. No consent is requested for advertising or measurement tools because they are not present in this version of the website.
Providers and recipients
The website uses Hostinger for hosting and Cloudflare for content delivery and security. Technical request data may be processed by these providers and parties they engage to deliver services. Information about the providers' processing and safeguards is available in the Hostinger data-processing documentation, theCloudflare privacy policy and theCloudflare data processing agreement.
Contact information may be accessed by salon staff responsible for replying and managing appointments and by providers of the communication channels used. It may be disclosed to authorities when required by law. The website does not publish enquiry data.
External services and international transfers
Links to Google Maps, Instagram, Facebook and EpilExpress open external services when selected. They do not embed those services' content in this website's pages; the respective operators' policies apply to services opened.
Technology and communication providers may also operate outside the European Economic Area. Cloudflare states in its documentation that it participates in the EU–US Data Privacy Framework and provides contractual safeguards for relevant transfers. For information about safeguards applicable to data handled by the salon, or to request a copy within legal limits, write to the privacy contact above. A provider's registered location alone does not identify server locations or every place where processing occurs.
How long data is retained
Enquiry and appointment information is kept for the time needed to reply, manage the service and address subsequent needs connected with the request. Any further retention is limited to legal obligations or the protection of rights where applicable. The retention period for tax documents is not applied to every message.
Retention of technical data depends on delivery and security functions and on the settings and terms of the providers involved. You can ask the controller about criteria applicable to your enquiry and the services used.
Your rights
In the circumstances and within the limits provided by the GDPR, you may request access, rectification, erasure, restriction of processing and data portability. You may object to processing based on legitimate interests for reasons related to your particular situation. Where processing is based on consent, you may withdraw it without affecting the lawfulness of earlier processing.
To exercise your rights, email info@nailexpressfirenze.it, describing your request and the channel through which you contacted us. You may also lodge a complaint with the Italian Data Protection Authority or the competent supervisory authority.
The website does not use automated decision-making or profiling to decide on appointment requests.